Course Outline
Introduction
What is Management of Aggressive Behavior – MOAB®?
MOAB® Objectives
Statistics
Violence in Society, Healthcare Facilities, Law Enforcement, and Security
Strategies for Preventing and Diffusing Aggressive Behavior
Behavior and Intervention
Mental Conditioning
Plan Identify and Act
Methods of Communication
Nonverbal Communications
Personal Space
The Reactionary Distance
Eye Communications
Gestures, Postures and Facial Expressions
Signals To Look For and Understand
Stages of Conflict and Management
- Conflict
- Stage I – Anxiety
-
- Recognizing Anxiety
- Anxiety Triggers
- Managing the Aggressor’s Anxiety
- Listening
- Five Levels of Listening
- Empathic Listening
- Eliminating External and Internal Distractions
- Supportive Verbal Communication Skills
- Understanding Your Fear and Panic
- Fear and Panic Create Dysfunction
- Mind and Body Stress Feedback Loop
- How to Break the Stress Feedback Loop
- Stage II – Emotional Confrontation
-
- Recognizing Physical Aggression
- Managing Physical Aggression
- Cornering
- Diversions
- Diversions That Can Be Used
- Approaching
- Multiple Individuals
- Positioning
Review
Mental Conditioning
Non-Verbal Communications
Stage I – Anxiety
Stage II – Emotional Confrontation
Stage III – Physical Aggression
Signals of Regaining Control
Cornering
Multiple Individuals
Testing and Evaluation