Course Outline


What is Management of Aggressive Behavior – MOAB®?

MOAB® Objectives


Violence in Society, Healthcare Facilities, Law Enforcement, and Security


Strategies for Preventing and Diffusing Aggressive Behavior

Behavior and Intervention

Mental Conditioning

Plan Identify and Act

Methods of Communication

Nonverbal Communications

Personal Space

The Reactionary Distance

Eye Communications

Gestures, Postures and Facial Expressions

Signals To Look For and Understand

Stages of Conflict and Management

  1. Conflict
  2. Stage I – Anxiety
    1. Recognizing Anxiety
    2. Anxiety Triggers
    3. Managing the Aggressor’s Anxiety
    4. Listening
    5. Five Levels of Listening
    6. Empathic Listening
    7. Eliminating External and Internal Distractions
    8. Supportive Verbal Communication Skills
    9. Understanding Your Fear and Panic
    10. Fear and Panic Create Dysfunction
    11. Mind and Body Stress Feedback Loop
    12. How to Break the Stress Feedback Loop
  1. Stage II – Emotional Confrontation
    1. Recognizing Physical Aggression
    2. Managing Physical Aggression
  1. Cornering
  2. Diversions
    1. Diversions That Can Be Used
    2. Approaching
  3. Multiple Individuals
  4. Positioning



Mental Conditioning

Non-Verbal Communications

Stage I – Anxiety

Stage II – Emotional Confrontation

Stage III – Physical Aggression

Signals of Regaining Control


Multiple Individuals


Testing and Evaluation